Student Enrolment Policy

1. Duration of each session shall not be extended beyond the scheduled time, under any circumstances, as the instructors have back-to-back classes.

2. You will agree that the timely communication of session cancellations will enable us to manage instructor schedules efficiently and promote fairness across student batches. Therefore, you shall request cancellation of a scheduled session only through the following modes and within the prescribed timelines:

• Student Dashboard: A cancellation request must be submitted via the Student's dashboard on the Platform no less than one (1) hour prior to the scheduled commencement of the class.
• Email/WhatsApp: Alternatively, cancellation may be communicated by sending a message via WhatsApp to +91 99583 17032 or by email to hello@talentgum.com, provided such intimation is received at least four (4) hours prior to the scheduled commencement of the class.

3. If we do not receive cancellation requests within the timelines specified above, or if no prior intimation is received, the absence shall be treated as an unnotified leave, and the session shall be deemed to have been availed and accordingly deducted from your applicable Course Package.

4. In the event you cancel or are unable to attend four (4) or more consecutive sessions, we shall not be under any obligation to assign the same instructor or reinstate you in the same batch as previously allocated. However, we will make reasonable efforts to support your continued progress by providing access to relevant class recordings and/or by accommodating you in an alternate batch, subject to availability and at our sole discretion.

5. At the end of the course, you will be issued a course completion certificate, and you can opt for more advanced level courses, depending on your interest.

1. We are committed to accommodating your scheduling preferences to the extent feasible, arising due to Daylight Saving Time (DST) and differences in time zones may necessitate adjustments to scheduled session timings.

2. In this regard, the following terms shall apply:

• We will make reasonable efforts to offer suitable alternate batch options for Individual, Buddy and Group Sessions; however, absolute uniformity cannot be guaranteed in a group learning environment.
• Participants in group-based sessions must select from the alternate timing options provided by us. If none of the initially suggested options are feasible, we may, at our sole discretion and subject to availability, offer two additional alternatives.
• If you so desire, you may opt for individual (one-on-one) learning plans.

3. No refunds shall be provided for any changes in session timing necessitated by DST or time zone adjustments.

4. We shall provide reasonable assistance in identifying suitable alternate batches, but some degree of flexibility on your part is expected.

5. Time change requests shall be considered only within your originally selected time zone category as defined below:

• Category 1 (IST): 9:00 AM – 8:00 PM
• Category 2 (IST): 9:00 PM – 8:00 AM

A. You will appreciate that frequent changes in the assigned instructor and/or repeated requests for rescheduling of class timings may adversely impact your academic progress and the overall effectiveness of group sessions. We will not allow more than one (1) request in one (1) quarter of the year for a change in the assigned instructor and/or for rescheduling of class timings.

B. You agree that any such requests exceeding the allowable number shall be subject to the sole discretion of the Company and may be denied without obligation to provide any justification.

In the event of the unavailability of the assigned instructor for any reason whatsoever or rescheduling of the original session, you will be notified at least two (2) hours before the commencement of the scheduled session on the Dashboard. In such cases, we will make arrangements for a qualified substitute instructor to conduct the session.

For one-on-one sessions, you will have the option to reschedule the session instead of attending with the substitute instructor. However, such rescheduling shall not be permitted for Buddy (1:2) or Group (1:5) sessions, to ensure consistency in the collective learning experience of all participants in the group.

You are required to observe the following standards of conduct and virtual classroom etiquette to ensure a respectful, inclusive, and effective learning environment:

• You shall log-in to the virtual classroom at least five (5) minutes prior to the scheduled commencement of each session;
• You shall at all times behave respectfully towards instructors and fellow participants, and shall refrain from any form of disruptive, inappropriate, or disrespectful conduct;
• You shall ensure that the camera on your electronic device remains switched on for the entire duration of the session, unless otherwise directed by the instructor;
• Sessions must be attended from a quiet, distraction-free location to facilitate focused participation;
• You shall keep your microphone muted when not speaking. To communicate with the instructor, you must use the “Raise Hand” feature of the virtual platform and wait for your turn before unmuting.
• All necessary supplies or materials required for the session, including notebooks, instruments, art supplies, or other relevant items, must be arranged and kept ready before the start of the session.
• All unrelated electronic devices must be turned off for the duration of the session. The use of toys, consumption of food, or engagement in unrelated activities during the session is strictly prohibited.
• You shall not, under any circumstances, send, share, or post any messages, comments, or images through the Platform’s chat, comment sections, or any other communication feature that are discriminatory, harassing, threatening, defamatory, obscene, or otherwise inappropriate. Any such conduct shall constitute a material breach of this Policy and may lead to immediate suspension or termination of access to the Platform, in addition to other legal consequences

We reserve the right to take appropriate disciplinary action, including but not limited to verbal warnings, temporary suspension, cancellation of subscription and/or permanent removal from the Platform, in the event of any violation of the foregoing rules.

You are granted a limited, non-exclusive, non-transferable, and revocable license to access, view, and use the Platform solely for personal, non-commercial purposes, including but not limited to accessing curriculum modules, posting or viewing curriculum-related content through embedded link functionalities, placing orders through our store, and utilizing the information, applications, and services made available on the Platform.

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or terminate your access to all or any part of the Platform for any reason whatsoever, including but not limited to non-compliance with the terms of this Policy.

All rights not expressly granted to you under this Policy are hereby reserved with us.

All intellectual property rights, including but not limited to copyrights, trademarks, service marks, trade names, logos, designs, patents, trade secrets, know-how, curriculum, software, applications, databases, and other proprietary content and materials (collectively referred to as “Intellectual Property”), made available on or through our Platform, whether registered or unregistered, shall remain the sole and exclusive property of the Company or its licensors.

You acknowledge and agree that you shall not, directly or indirectly:

• Copy, reproduce, modify, distribute, display, transmit, publish, upload, or otherwise exploit any Intellectual Property for any purpose other than personal, non-commercial educational use;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in or on the Platform or related materials;
• Record, download, or disseminate any class sessions or proprietary content without our prior written consent.

Access to and use of the Platform does not grant you any ownership or license rights in the Company’s Intellectual Property, except as expressly provided under this Policy. All rights not expressly granted herein are reserved by the Company.

Ownership of Student-Created Content

Any content, material, project, creation, performance, or work product developed, created, or produced by you during any of the sessions conducted by us, including but not limited to artwork, music compositions, written work, performances, recordings, and other similar outputs, etc. shall be deemed to be the sole and exclusive property of the Company.

We shall have the unrestricted right to use, reproduce, adapt, publish, display, distribute, or otherwise exploit such Student-created content in any form or media, including but not limited to marketing, advertising, promotional materials, and internal training resources, without any further consent or compensation to you.

By enrolling in the course, you expressly waive any claims to intellectual property rights, royalties, or attribution in respect of such content.

Any unauthorized use, infringement, or violation of the Company’s Intellectual Property may result in appropriate legal action and/or immediate suspension or termination of access to the Platform.

A. Post-enrollment Discontent:

• Following enrollment, if you are dissatisfied with the course content, method of instruction, experience a disinterest in the course, or encounter any issues relating to the course, you may write to us at hello@talentgum.com clearly stating the following details a) name of the child; b) registered contact number; c) course details; d) reason for discontent.
• We will make reasonable efforts to address and resolve such concerns in a manner satisfactory to you within fourteen (14) days from the date of receipt of your concern. In the event additional time is required due to the complexity of the issue, you will be informed of the expected timeline for resolution, and we shall continue to keep you updated on the progress.

B. Refund of Course Fee:

1. Initiation of Refund Request:

• If you are not satisfied with the resolution provided, you may choose to cancel your course subscription and submit a formal request for a refund by sending an email to hello@talentgum.com, clearly stating the following details a) name of the child; b) registered contact number; c) course details
• Our team will verify your refund request and confirm the status of the refund via email to the registered email address.
• If approved, the refundable amount, as determined under this Clause, shall be remitted within ten (10) business days from the date of approval. However, we shall not be responsible for any delay caused due to circumstances beyond our control, such as banking or payment gateway delays.
• All approved refunds shall be credited to the original mode of payment only. No alternative method of refund will be entertained.

2. Calculation of Refund:

Refunds, where eligible, shall be calculated on the following basis:

• Refunds shall be issued only in respect of unused sessions or classes;
• The refund amount shall be computed based on the shortest applicable plan duration, using the prevailing standard (non-discounted) rates as the basis for calculation. For Subscriptions under the 6-Month Plan:
  • Where the Student has attended fewer than twenty-four (24) classes, the applicable deduction shall be calculated at the standard rate corresponding to the 3-Month Plan.
  For Subscriptions under the 12-Month Plan:
  • Where the Student has attended fewer than twenty-four (24) classes, the applicable deduction shall be calculated at the standard rate corresponding to the 3-Month Plan;
  • Where the student has attended between twenty-four (24) and forty-seven (47) classes (inclusive), the applicable deduction shall be calculated at the standard rate corresponding to the 6-Month Plan;
  • Where the Student has attended forty-eight (48) or more classes, the applicable deduction shall be calculated at the standard rate corresponding to the 12-Month Plan.
• A non-refundable administrative fee of INR 4,000/- shall be deducted from the refundable course fee amount.
• In the event the course fee has been paid through an Equated Monthly Instalment (EMI) plan with your concerned Bank, any refund issued shall be subject to deduction of applicable interest charges incurred thereon.
• Any discounts, promotional benefits, or other incentives availed at the time of enrollment shall not be considered in refund calculations and will be excluded from the refundable amount.
• Any bank charges or transaction fees associated with the refund process shall be borne solely by you.

3. Non-Refundable Conditions:

We shall not refund the course fee under any of the following circumstances:

• The validity period of the enrolled course has expired;
• The course fee was paid only partially, or there is a default in payment of any instalment;
• You have exceeded the refund eligibility thresholds;
• A session could not be rescheduled as per your preferred time slot;
• You refuse to attend sessions with a substitute instructor in the event of the resignation or unavailability of the originally assigned instructor, or when rescheduling becomes necessary due to such unavailability.
• Any rescheduling that may become necessary due to time zone differences or DST.

4. Cancellation of Subscription:

You may cancel the course subscription at any time during the validity period of the applicable course package, subject to the terms and conditions of this Policy.

We retain all right, title, and interest, including all intellectual property rights such as copyrights, trademarks, patents, design rights, trade dress, trade secrets, know-how, and any other proprietary rights, in and to all content, materials, and information made available on or through the Platform. This includes, without limitation, the curriculum, textual content, graphics, images, photographs, illustrations, applications, logos, and any other content provided by us (collectively, the “Proprietary Content”).

You shall not, directly or indirectly, copy, reproduce, download, publish, distribute, transmit, modify, display, perform, create derivative works from, or otherwise exploit any Proprietary Content available on the Platform or official social media channels, in any form or manner, without our prior express written consent.

In the event you record any virtual session conducted through the Platform, such recordings shall be used strictly for your personal and educational use only. Under no circumstances shall such recordings be published, disseminated, uploaded, or otherwise shared on any social media platform or used for any commercial or monetary purpose.

Any unauthorized use, sharing, or dissemination of the Proprietary Content or recorded sessions by you shall constitute a material breach of this Policy, and we reserve the right to initiate appropriate legal action, including but not limited to civil and/or criminal proceedings, against you.

All concerns, complaints, or grievances arising out of or in connection with your use of the Platform shall be addressed by Ms. Garima Varun, General Manager (Operations) hereinafter “Grievance Officer”), by the procedure outlined below:

1. Scope of Grievances:

You may raise a complaint in respect of the following matters:

• Alleged misconduct or inappropriate behavior by any instructor;
• Technical difficulties encountered on the Platform that affect access to sessions or course material.
• Issues relating to the payment/refund of the subscription fee.

2. Mode of Communication:

You may register your grievances through the following official channels:

• Email: grievance@talentgum.com
• WhatsApp: +91 99583 17032

2. Support Hours:

Our Student Support Team shall be available to address grievances during the following hours:

Monday to Saturday: 10:00 AM to 6:00 PM (IST)

All grievances will be acknowledged within 48 hours, and we shall endeavour to resolve the same expeditiously, but no later than 30 days from the date of receipt of the complaint by the Grievance Officer.

In the event that any question, dispute, difference, or disagreement arises between you and the Company, in connection with or arising out of the interpretation, implementation, or performance of this Policy, and the same cannot be resolved amicably through mutual discussions, such dispute shall be referred to and finally resolved by arbitration.

The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

• The seat and venue of arbitration shall be New Delhi, India.
• The language of the arbitration proceedings shall be English.
• The Arbitral Tribunal shall consist of a Sole Arbitrator, who shall be mutually appointed by you and the Company.
• The Arbitral Award shall be final and binding on both of us.

This Policy shall be governed by and construed in accordance with the laws of India.

Subject to the above arbitration clause, it is agreed that the courts situated at New Delhi, India, shall have exclusive jurisdiction over any disputes arising out of or in relation to this Policy.

We reserve the right to amend this Policy at any time without prior notice. The latest version shall be available on our official website.